FAQ

How do I get my tickets? How do I get my tickets?
When will I receive my tickets?? When will I receive my tickets??
What does it mean that my tickets are on request? What does it mean that my tickets are on request?
What does it mean that the tour starts at my hotel? What does it mean that the tour starts at my hotel?
Are there discounts for children? Are there discounts for children?
Do I need ID when I exchange and pick up my tickets? Do I need ID when I exchange and pick up my tickets?
Can I cancel, return or refund tickets, if I cannot use them? Can I cancel, return or refund tickets, if I cannot use them?
I have a question or complaint? I have a question or complaint?

How do I get my tickets?

All your tickets will be sent to your e-mail address as PDF e-tickets/vouchers. You need to print your e-tickets/vouchers and bring a copy to Istanbul, where you need to show it on demand at the venue or at the meeting point for your booking, e.g. like your hotel. It is very important that you carefully read all information’s printed on the e-tickets / vouchers.
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When will I receive my tickets??

All your e-tickets / vouchers will be sent to your e-mail address as PDF documents immediately after your reservation is confirmed and payment is finalized. If you are reserving on request special conditions applies, please read below answer to the question: “What does it mean that my tickets are on request?”
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What does it mean that my tickets are on request?

For certain events, especially if a cruise and/or a dinner are included, we need to get the reservation confirmed by the venue or our local agent in Istanbul. This usually takes less than 48 hours, so we should have received an answer from Istanbul the same day as your reservation, or, at the latest, the next day (If the next day is a weekend or a holiday, the first available business day). This we call “A reservation is on request”. When your reservation is confirmed by the venue or our supplier, your e-tickets/vouchers will be sent to your e-mail address, and payment will be finalized. If your reservation is declined by the venue or our supplier (usually because the event is sold out) we will send you an e-mail to inform you the reservation is not confirmed and the reservation is cancelled. If your reservation is cancelled and not confirmed, no money is paid and no payment is finalized.
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What does it mean that the tour starts at my hotel?

Please note, that for some of our events, especially our sightseeing tours in, and outside, Istanbul, you will be picked up at your hotel. This service is included in the price if your hotel is central located in Istanbul around Taksim Sq., Sultanahmet and Aksaray. You need to be ready at your hotel’s lobby at the tour departure time. To know precise tour departure time, you must call our tour operator approx. 24 hours in advance to obtain your hotel pick up time, so you avoid unnecessary waiting time in your hotel’s lobby. Our tour operators phone number will clearly be stated on the voucher/e-ticket we send to you.
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Are there discounts for children?

Yes, child tickets (CHILD) are available for many of the Istanbul attractions we offer. It is important that you check the age limit for each type of ticket before you reserve, as the age limit varies.
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Do I need ID when I exchange and pick up my tickets?

We strongly recommend that you bring a valid picture ID, together with your PDF voucher/e-billet to the meeting address in Istanbul, so it can be shown on demand if neccesary.
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Can I cancel, return or refund tickets, if I cannot use them?

Paid and confirmed tickets cannot in general be cancelled, refunded or exchanged to a new date. However we, the venue and our local agent can try and re-sell your tickets to other clients or get your tickets refunded, but we cannot promise anything. You can read more about our cancellation policy under “Contact” at the top-menu.
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I have a question or complaint?

If you have any questions, or in the unlikely event that you have any complaints, please contact us under "Contact" at our site. Please note, all questions or complaints need to be addressed no later than 14 days(2 weeks) after the event/tour date. Do we receive questions/complaints later than 14 days(2 weeks) after the event/tour date we are not certain we can help you in any way or form!
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Ticmate
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